Terms & Conditions
Privacy and Security Policy
Starlight Wellness Centre respects your right to privacy. This policy sets out how we collect and treat your personal information. Some or all of the following information is collected in the course of our interactions with you: in person, on the phone, or via email:
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name
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address - physical or email
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phone number
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information about the goods and service enquiries you have made
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information about the orders you have placed with us
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the type of services we have provided you
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bank account information (in some cases)
We use your information to provide our service to you and to notify you of products or services that may be of interest to you.
We do not provide your information to third parties, except to businesses we collaborate with to provide you services or products. This includes where we advise you that you would benefit from another service and with your permission we pass on your details so that products can be dispatched to you.
We take every step practicable to protect your information.
When you purchase with us and pay via credit card - PayPal or Stripe your bank details are not shared with Starlight Wellness Centre. These providers manage the security of your details. It is a provision of their service.
For the security of the health product orders we dispatch. you must sign for the item, to ensure delivery.
Our policies are reviewed annually to ensure we operate at best practice. Changes to our Privacy and Security Policy, and our ordering and dispatch of orders will appear on this page.
How do you place an order with us?
You can place an order in person at an appointment, over the phone and via email:
Appointment
You can meet with Diana at the Centre, have an in-person consultation, and purchase and take your products home.
Email or Phone
You can speak with Diana via phone or Zoom, with any product enquiry.
Note
You are welcome to contact us. We are happy to assist you in choosing products that will best meet your needs.
Secure Ordering and Payment Options
Products
For phone or email orders, once we have checked that we have your required product, you will be sent an invoice. When payment has been received your product/s will be dispatched. If you are collecting items from the Centre or taking them home from an appointment, we accept cash.
Classes
If you are purchasing a class, payment is required at enrolment. You will be sent an invoice and will be added to the class list when your payment has been received.
Treatments and Coaching
If your purchase is a treatment or session you can opt to pay in advance or at the appointment. Diana will send you the bank account details if you would like to make a direct debit.
HAPPY Plans are paid in advance to benefit from the discounted rate, a tax invoice will be issued to you that has payment details on it. Note: All transactions are conducted in Australian Dollars (AUD).
Appointment Change and Cancellation Policy
Appointment Change and Cancellation Policy
We ask that you show respect and consideration if you need to change or cancel your appointment. We request that you give 12 hours notice so someone else can be offered your appointment. If you fail to provide 12 hours notice you will be charged a cancellation fee of $150
Order Dispatch and Shipping
If the item/s you order is not immediately available we will notify you that the goods are not in stock and the expected delivery. If a delay is anticipated we will give you the option to pay when the item/s are available.
A signature is required by all of the carriers upon receipt of delivery. If you are not home the courier will leave a card informing you that they have called to deliver your parcel and provide you with collection instructions
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Water filters and conditioners are sent via Australia Post or the most cost-effective carrier. Orders are usually dispatched within 24 hours (excluding weekends and public holidays) and usually take 2 - 5 working days to be delivered depending on your location.
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Energy harmonizer products will be sent via Australia Post and usually are dispatched within 24 hours. Your order will usually take 2 - 7 working days to be delivered depending on your location.
Note:
All postage costs are checked when your order is processed. If the shipping calculator has made an error it will be rectified and a refund issued to you for any overcharged amount.
Returns and Refunds
At Starlight Wellness Centre, we are committed to providing excellent quality products and exceptional service. We ask you to select your product carefully, as we do not give refunds if you simply change your mind.
Customers may request a refund if the goods purchased:
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are faulty before use
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do not match the description (all products have a description, an image showing the product and colour selections - if choices are available) and we check with you to ensure that you have chosen a product that matches your requirements.
We comply with the Trade Practices Act administered by the ACCC. For Warranties and refunds, a guide for consumers and businesses click on this link:
Warranties for Water Filter products
UltraStream Alkaline Water Fillers and Sprite Shower Filters come with warranties. This information is provided before your purchase is processed.